We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We also need to communicate with you to verify proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you written instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: email@example.com.
Damages and issues
Please inspect your order upon reception and contact us via email (firstname.lastname@example.org) immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and correct the problem.
Exceptions / non-returnable items
Some of the items in our store are custom products (such as special orders or personalized items) and may not be eligible for return. Please get in touch with us via email (email@example.com) if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Additionally, we only issue refunds to the original method of payment used at the time of purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping Costs The cost to return items to us is paid by the buyer. However, in cases where an item is damaged or defective as a result of our actions and/or fault, we will cover the cost to return the item to us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically receive the refund on your original payment method once we receive the returned item. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.