Returns and exchanges are accepted up to 30-days from the date you receive your order in the mail. A receipt/proof of purchase is required before a refund can be issued. Returned items must be received by us unused and free from damage. Shipping costs are non-refundable and are to be paid by buyer. Shipping cost will be deducted from the refund total prior to issuing a refund to the buyer.
Please note: In the case of handmade items (i.e., men's shoes, leather belts), we must receive the returned item within 15 days after buyer receives the shipment. Shipping costs associated with returns and exchanges associated with the return of these items are also covered by the buyer. In case the exchange is from size 46 to 47 for men's shoes, a custom order fee will be charged.
Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate, sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Sale items
Please mail returns to: P.O. Box 141048 Staten Island New York US 10314.
Partial or No Refund.
The following scenarios represent circumstances where only partial or no refund will be granted (if applicable):
Books with obvious signs of use;
Opened Software or video games;
Any item not in its original condition, damaged, or missing parts for reasons not due to our error;
Items shipped to customer, but customer refuses to accept the delivered item or claim the package;
Items returned but purchase cannot be verified or is different from the individual returning the item;
Any item that is returned beyond the refund period (30 days after item is delivered to buyer's address).
Refunds (if applicable).
Once a return is received by us and it is inspected, we will send the customer an email as notification that we have received your returned item. We will also notify the customer regarding the status and/or approval of the refund.
We issue refunds on eligible items to the customer within 7 days of receiving the returned item. All refunds are processed by issuing a credit to the credit card or PayPal account used to make the purchase.
Late or missing refunds (if applicable).
Please note it may take up to 7 days for a refund to officially post to your account. Pending refunds can be delayed due to bank processing or credit card company delays.
Please feel free to contact us at firstname.lastname@example.org or (718) 816-4307 if you have questions about the date we issued a refund or require assistance troubleshooting the reason for the delay.
Exchanges (if applicable).
Exchanges are accepted for purchases up to 30-days from the date the merchandise is delivered. All exchanged items must be unused and not damaged. Please contact us via email at email@example.com or (718) 816-4307 prior to sending exchanges in the mail to ensure we can track your packages and stay in communication with you during the exchange process.
Exchanges are to be sent to us at: P.O. Box 141048 Staten Island, New York US 10314.
If you receive the item as a gift and wish to make a return, please contact the purchaser to facilitate your return. We will only issue a refund to the purchaser (gift giver).
Please mail returns to: P.O. Box 141048 Staten Island New York US 10314. Please do not send your purchase back to the manufacturer. Shipping costs to return the item will be deducted from the total refund amount.
The time it takes for a customer to receive a refund will vary based on the location of the customer.
If you are shipping an item over $75, please use a trackable shipping service or purchase shipping insurance. Unfortunately, we are unable to issue a return or exchange for an item that we do not receive.