Return Policy

Our Satisfaction Guarantee. Your satisfaction is our number one goal. That's why we offer a 30-day return policy. This means, that if you are not 100% satisfied with your purchase, we will accept your return within 30 days of receipt providing the item is unused, has the tag attached, is in its original packaging (including the invoice and other interior contents), resaleable, and returned by the original purchaser so we can verify the purchase.
How To Return An Item. To start a return, please reach to us at contactus@homegiftandmore.com. Once we authorize your return, we’ll send you written instructions via email on how and where to send your package. 
Upon receipt of your returned item to our warehouse, our inspection of the product, and verification of the purchase, we will proceed with either an exchange or a refund.  
If We Receive A Return We Did Not Authorize. If we receive an item that was not authorized by our customer service department, we cannot accept the return.
Do I Receive An Exchange Or A Refund. We of course want to keep you as a customer which is why we will first offer an exchange prior to issuing a refund. 

How Will I Receive My Refund. Please note all refunds are issued to the payment source used to purchase the product. We refund the product cost, but shipping and handling charges are non-refundable. 

Special Orders and Custom Products. Special orders and personalized and custom items are non-refundable and non-returnable.

Damages and Issues. Please inspect your order upon receipt. In the event the item is defective, damaged, or you receive the wrong item, please contact us immediately via email at contactus@homegiftandmore.com so we can evaluate the issue and correct the problem.

What If I Don't Receive the Item. Occasionally shipping problems happen and a customer may not receive their product as scheduled or not at all. While the shipping timeline for the postal service or shipper is out of our control, we assist you with locating the package. 

If you have not received your product in 14-days from the time you received our email shipping notification, please contact us immediately. 

Once you notify us that there is a problem with your package, we will first attempt to track your package with the shipping service. Initially, we contact the shipping company to establish the status of the package and whether it can be delivered to you within a reasonable timeframe. Based on our communication with the shipping service, we will determine if the package is deliverable, ship a new order at no cost, or issue a refund in accordance with our refund and exchange policy.  

Questions. Please feel free to contact us at the email below if you have any questions regarding our return policy: contactus@homegiftandmore.com.