FAQs

What forms of payment do you accept?

Our payment system is powered by Stripe and PayPal. We accept Visa, MasterCard, Discover, and American Express, including debit or pre-paid cards with a logo from one of these companies. 

Why do you need my email address and telephone number?

We ask for your email and telephone number during the checkout process to enable us to provide you with updates about your order. These updates may come via email (including your order confirmation and shipment tracking number), or via a phone call from our Customer Service Team.

How long does it take for you to ship my order?

We ship most items within 1-3 business days (Monday – Friday, excluding US holidays). This means that it could take 2-5 days before we give the package to the postal service. Some items take longer to process before shipping, which is stated on the item page (in the product description).

 

Shipping & Delivery

How much does shipping cost?

Our shipping rates vary depending on the item. Some items ship as low as $1.95 within the United States. We also offer free shipping promotions during the year. 

We offer expedited shipping for select items. If you wish to inquire whether an item can be expedited to you or you wish to request expedited shipping, please contact our Customer Service Team at contactus@homegiftandmore.com. We are also available via Facebook Messenger

What shipping service do you use?

All of the items sold in our store are made in and ship from the United States. We use the United States Postal Service, UPS, or Federal Express (FedEx) to ship items to our customers.

How will I know my order shipped?

We send you an email, that contains a tracking number for your package, once your order ships. 

What countries do you ship to?

We ship worldwide. 

Will I have to pay taxes, duties, or customs fees on my order?

Customers within the United States do not have to pay any taxes unless the order is being shipped to a New York State address, in which case sales tax will be added to your order at the time of checkout. We will collect New York State sales tax rates based on state and local tax rate laws. Customers outside of the United States may be required to pay duties or customs fees.

When will my order be delivered?

The average delivery time varies based on the item you order. In the event an order will take more than 10 days to reach a customer, we list the estimated shipping time within the product description. 

Important note:

While we try our best to estimate the shipping times, some orders can be delayed in some instances due to increased orders during the holiday season. Please note that this delay is outside of our control. 

How do I track my order?

If you provided us with an email address when you placed your order, you will receive an email within 24 hours from the time your order ships. The email you receive will include a link that will allow you to track your package via the website of the shipping service used.

Postal tracking indicates my package has been delivered, but I don’t have it. What should I do?

Please follow these steps:

- Check your mailbox and any doorways for the package. 

- Double-check with any neighbors, particularly if you live in an apartment complex or similar type of building.

- Contact your local Post Office and provide them with your tracking number

If, after following the above steps, you still can’t find your order, please contact us at contactus@homegiftandmore.com or via Facebook Messenger.

 

Why are there items missing from my order?

If you ordered multiple items and did not receive all items in the package that you received, your other items will arrive in a separate shipment.

 

Exchanges & Returns

Please visit our Refund and Exchange page for detailed instructions for exchanges and returns.

 

Do you offer products that cure or treat a medical condition or ailment?

We do not make any health claims whatsoever with regards to any of our products. None of the items sold in our store is intended to diagnose, cure, prevent, or treat any condition, ailment, illness or disease. Additionally, we do not provide any medical or health advice.

 

Business-Related Questions

Will you sell my product?

If you make or have the rights to a particular product or product line that you feel would fit into our lineup of products, please email us at contactus@homegiftandmore.com.

 

Website Security & Your Personal Privacy

Is this website secure?

Our site is highly secure. We partner with Stripe and PayPal to ensure customer payment information is secured using industry-standard encryption mechanisms and that your credit card information is stored on a separate, highly-secure server. This information is purged, in full compliance with all industry regulations. In short, we make every effort to keep your data safe.

Do you sell customer information to any third-parties?

Home Gift and More will never share your personal information with any third parties, unless necessary for order fulfillment (in which case only your address is forwarded to a warehouse operated by a third party) or instructed to do so by the government. You can review our full privacy policy here.