What forms of payment do you accept?
Our payment system is powered by Stripe and PayPal. We accept Visa, MasterCard, Discover, and American Express, including debit or pre-paid cards with a logo from one of these companies.
We ask for your email and telephone number during the checkout process to enable us to provide you with updates about your order. These updates may come via email (including your order confirmation and shipment tracking number), or via a phone call from our Customer Service Team.
We ship most items within 1-3 business days (Monday – Friday, excluding US holidays). This means that it could take 2-5 days before we give the package to the postal service. Some items take longer to process before shipping, which is stated on the item page (in the product description).
Shipping & Delivery
All non-custom designed orders shipped within the US automatically receive free standard shipping. Shipping rates apply to specially made items, such as t-shirts, canvas prints, and some mugs.
We offer expedited shipping for select items. If you wish to inquire whether an item can be expedited to you or you wish to request expedited shipping, please contact our Customer Service Team at email@example.com. We are also available via Facebook Messenger.
We have warehouses/suppliers in the United States, Canada, China, and Europe so we may use more than one carrier. For example, if we ship a product from our warehouse in Canada, we use Canadian Post to ship the product. Once the order arrives to the United States, the United States Postal Service will accept the package and ensure the package arrives to its destination. Most orders ship via the United States Postal Service even if the product is coming from outside of the United States. Some items are also shipped via UPS or Federal Express (FedEx).
We send an email to you once your order ships.
We ship worldwide.
Customers within the United States do not have to pay any taxes, unless the order is being shipped to New York State, in which case sales tax will be added to your order at the time of checkout. We will collect New York State sales tax rates based on state and local tax rate laws. Customers pay duties or customs fees.
The average delivery time varies based on the item you order. In the event an order will take more than 10 days to reach a customer, we list the estimated shipping time within the product description. There are some items that ship from our overseas warehouse that takes an estimated 12 to 20 for delivery. Please note estimated delivery times listed on the product page also include the processing time before your order ships out.
While we try our best to estimate the shipping times, some orders can be delayed in some instances by customs or the mail carrier. Please note that this delay is outside of our control. We will issue a refund if your order exceeds 10 days beyond the estimated delivery time frame noted in the product description.
If you provided us with an email address when you placed your order, you will receive an email within 24-72 hours from the time your order ships. The email you receive will include a link that will allow you to track your package via the website of the shipping service used.
Postal tracking indicates my package has been delivered, but I don’t have it. What should I do?
Please follow these steps:
- Check your mailbox and any doorways for the package.
- Double-check with any neighbors, particularly if you live in an apartment complex or other similar types of buildings.
- Contact your local Post Office and provide them with your tracking number
If, after following the above steps, you still can’t find your order, please contact us at firstname.lastname@example.org, (833) 588-4438, or via Facebook Messenger.
Why are there items missing from my order?
To ship orders as quickly as possible, we ship from multiple warehouses. If you ordered multiple items and did not receive all items in the package that you received, your other items will arrive in a separate shipment.
Exchanges & Returns
Do you offer products that cure or treat a medical condition or ailment?
We do not make any health claims whatsoever with regards to any of our products. None of the items sold in our store is intended to diagnose, cure, prevent, or treat any condition, ailment, illness or disease. Additionally, we do not provide any medical or health advice.
If you make or have the rights to a particular product or product line that you feel would fit into our lineup of products, please email us at email@example.com.
Website Security & Your Personal Privacy
Our site is highly secure. We partner with Stripe and PayPal to ensure customer payment information is secured using industry-standard encryption mechanisms and that your credit card information is stored on a separate, highly-secure server. This information is purged, in full compliance of all industry regulations. In short, we make every effort to keep your data safe.