What forms of payment do you accept?
Our payment system is powered by Stripe and PayPal. We accept Visa, MasterCard, Discover, and American Express, including debit or pre-paid cards with a logo from one of these companies.
We ask for your email and telephone number during the checkout process to enable us to provide you with updates about your order. These updates may come via email (including your order confirmation and shipment tracking number), or via a phone call from our Customer Service Team. Without this information, we are unable to communicate with you regarding issues that may arise in the processing and shipment of your order.
We ship most items within 2-5 business days (Monday – Friday, excluding US holidays). This means that it could take 2-5 days before we give the package to the postal service. Some items take longer to process before shipping, which is stated on the item page (in the product description).
Shipping & Delivery
Our shipping rates vary depending on the item. Some items ship free while other items require you pay a shipping rate based on the weight, size, location, and your country (i.e., United States vs. International).
We offer expedited shipping for select items. If you wish to inquire whether an item can be expedited to you or you wish to request expedited shipping, please contact our Customer Service Team at firstname.lastname@example.org.
All of the items sold in our store are made in and ship from the United States. We use the United States Postal Service, UPS, or Federal Express (FedEx) to ship items to our customers.
We send you an email, that contains a tracking number for your package, once your order ships.
We ship worldwide.
Customers within the United States do not have to pay any taxes unless the order is being shipped to a New York State address, in which case sales tax will be added to your order at the time of checkout. We collect New York State sales tax rates based on state and local tax rate laws. Customers outside of the United States may be required to pay duties or customs fees based on the laws of their country.
The average delivery time varies based on the item you order. In the event an order will take more than 10 days to reach a customer, we list the estimated shipping time within the product description.
While we try our best to estimate the shipping times, some orders can be delayed in some instances due to increased orders during the holiday season. Please note that this delay is outside of our control.
If you provided us with an email address when you placed your order, you will receive an email within 24 hours from the time your order ships. The email you receive will include a link that will allow you to track your package via the website of the shipping service used.
Postal tracking indicates my package has been delivered, but I don’t have it. What should I do?
Please follow these steps:
- Check your mailbox and any doorways for the package.
- Double-check with any neighbors, particularly if you live in an apartment complex or similar type of building.
- Contact your local Post Office and provide them with your tracking number
If, after following the above steps, you still can’t find your order, please contact us at email@example.com.
Why are there items missing from my order?
If you ordered multiple items and did not receive all items in the same package, your other items will arrive in a separate shipment. In cases like this there are typically more than one tracking number that we issue so you can check the status of each package.
Exchanges & Returns
Do you offer products that cure or treat a medical condition or ailment?
We do not make any health claims whatsoever with regards to any of our products. None of the items sold in our store is intended to diagnose, cure, prevent, or treat any condition, ailment, illness or disease. Additionally, we do not provide any medical or health advice.
Website Security & Your Personal Privacy
We partner with Stripe and PayPal to ensure customer payment information is secured using industry-standard encryption mechanisms. This process enables your credit card information to be stored separately on a highly-secure server.